Residential and commercial carpet and tile cleaner serving Central Florida

(352) 508-4556

Why You Should Take Yelp Reviews with a Grain of Salt

Why You Should Take Yelp Reviews with a Grain of Salt

Over the years people have come to use Yelp to find out about how good a restaurant or local business is before they decide to become patrons. Several 5 star lengthy reviews at the top of the page will help a business attract new customers, while negative 1 star reviews may deter new and previous customers alike.

You may think you can trust these reviews because they seem to be written by legitimate customers with real experiences and that every single review is visible, sadly that isn't always the case.

What many Yelp users and business owners may not realize is that Yelp is a social network with its own set of algorithms and rules. It is also a business out to make money for its services. Not all reviews are seen for each business. So we have to ask, why can't we see all reviews good and bad?

Is it possible that, for a price, Yelp will make the good reviews visible and the bad ones get lost somewhere out in cyberspace? Many business owners have claimed over the years that if they don't pay for ads or upgrade their Yelp pages, suddenly old negative reviews would resurfaced and the new 5 star ratings disappeared. Some claim that they were told by sales representatives that Yelp would even hide negative reviews if they paid for ads.

In 2014, the Ninth Circuit Court of Appeals in San Francisco actually gave Yelp legal permission to change reviews for money after several small business owners took them to court. The company denied they were biased to paying customers and it is all based on random algorithms, even if it was completely legal. This is why more businesses and users are not taking the review site so seriously anymore. Many small businesses simply can't afford the advertising to keep their company in a positive light.

It is always good to get a second opinion for anything. There are plenty more good review sites out there, such as Google My Business and Facebook, that is why you just may want to take Yelp reviews with a grain of salt.

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What Your Neighbors Say About Gator Clean

Daniele & kelly are PHENOMENAL! In this expert reviewers opinion you can't beat the price or the service. These girls work very very hard and they're fun to talk to! They made my home healthier and safer! I recommend them to anyone seeking the duct cleaning or floor work that they offer. Bravo ladies, the boys couldn't have done it any better!

Magnum Research
November 20, 2020

Review from Google

Review from Google

I called Gator Clean and immediately got and appointment scheduled. Danielle and Kelly showed up on time, where very professionals, friendly, easy to talk to, knew what they were doing, answered all my questions, did an amazing job! I first contacted them to serviced my dryer vent and I was so pleased that I ask them to do my air ducts and carpets too. They did an amazing job. I will definitely use their service again.

Lizette L Hernandez Velazquez
November 18, 2020

Review from Google

Review from Google

Gator serviced my dryer vent and I am very pleased will use them again. Try them you will like them.

Antonia Johnson
October 23, 2020

Review from Google

Review from Google

I hired Gator Clean to clean my air ducts in my house. They did a fantastic job. I had originally called a Port Orange company called Lucky Ducts. The owner of Lucky Ducts told me that since I lived off Big Tree in South Daytona that I was closer to his competitor, Jerry Brittingham, he recommended that I call him instead. When I called Jerry Brittingham, they gave me a quote on the phone of $25 per vent. Then, when they got there, they said that they don't do vent cleaning and gave me a price of $2300 for blowing some plastic stuff through my vent system to seal possible small holes. CRAZY! Gator Clean was wonderful! They honored the quoted price and they came all the way from Eustis /Mt Dora area to South Daytona for no extra fees. Great service, great people!!! THANK YOU!!

Beth Stephenson
October 12, 2020

Review from Google

Review from Google

From the moment that I spoke to them on the phone about making the appointment to get the dryer a gas dryer vent cleaned out I was very impressed I called back to ask a question and it was after hours and Danielle very nicely called me right back and gave me the answer overall I was very very impressed they did a wonderful job there was a slight complication on my part from when the house was built to where the duck was put in for the dryer she told me Danielle told me how to correct it and get it fixed and told me what time I should get it done and that what I needed to do afterwards which I found very helpful and informative I give them five stars for the job that they did and I've never had a company that was local that would get up on the roof and suck out the lint the roof part of the vent also come in the house and suck out that part of it on it was very nice to have people that you could trust. I look forward to rehiring them every time I need my dryer cleaned out they do a wonderful job and they're very clean. Thank you Danielle for a wonderful experience. Good company to work with easy going and hard workers. Mary Seabury of Mount Dora

Mary Seabury
October 9, 2020

Review from Google

Review from Google

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Gator Clean

Gator Clean is a residential and commercial carpet and tile cleaning company, serving Lake, Sumter, Marion and surrounding counties.

(352) 508-4556

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Normal Business Hours:
Monday-Friday 8am to 7pm
Weekends by appointment