Residential and commercial carpet and tile cleaner serving Central Florida

(352) 508-4556

Why You Should Take Yelp Reviews with a Grain of Salt

Why You Should Take Yelp Reviews with a Grain of Salt

Over the years people have come to use Yelp to find out about how good a restaurant or local business is before they decide to become patrons. Several 5 star lengthy reviews at the top of the page will help a business attract new customers, while negative 1 star reviews may deter new and previous customers alike.

You may think you can trust these reviews because they seem to be written by legitimate customers with real experiences and that every single review is visible, sadly that isn't always the case.

What many Yelp users and business owners may not realize is that Yelp is a social network with its own set of algorithms and rules. It is also a business out to make money for its services. Not all reviews are seen for each business. So we have to ask, why can't we see all reviews good and bad?

Is it possible that, for a price, Yelp will make the good reviews visible and the bad ones get lost somewhere out in cyberspace? Many business owners have claimed over the years that if they don't pay for ads or upgrade their Yelp pages, suddenly old negative reviews would resurfaced and the new 5 star ratings disappeared. Some claim that they were told by sales representatives that Yelp would even hide negative reviews if they paid for ads.

In 2014, the Ninth Circuit Court of Appeals in San Francisco actually gave Yelp legal permission to change reviews for money after several small business owners took them to court. The company denied they were biased to paying customers and it is all based on random algorithms, even if it was completely legal. This is why more businesses and users are not taking the review site so seriously anymore. Many small businesses simply can't afford the advertising to keep their company in a positive light.

It is always good to get a second opinion for anything. There are plenty more good review sites out there, such as Google My Business and Facebook, that is why you just may want to take Yelp reviews with a grain of salt.

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What Your Neighbors Say About Gator Clean

The home we just purchased had a very musty atmosphere and an odor that we tried to get rid of in many different ways. When we got help from gator clean they were very professional, friendly, and patient. They got here on time. They cleaned out the air vents and returns. Got rid of mold and more. They did a very good job. Right away we noticed the difference in the air quality. Feels good to breathe in here! Feels like crisp clean new air in the house. Praise God! We are very satisfied with their hard work. They got everything done in a short period of time as well and we just want to say thank you! We definitely recommend this company!

Elibett
June 5, 2023

Review from Google

Review from Google

They came and did HVAC duct cleaning services for us aswell as caught mold and took care of it accordingly. Very nice workers and thoughtful of me and my family in the process. Appreciate them very much for the job well done today????????

Kyle Trotter
May 16, 2023

Review from Google

Review from Google

Gator Clean came out and cleaned our air ducts about a month ago now. I've waited a little bit to write a review to see if there was a change in the amount of dust that was going on in our home. And I can happily say it's made a huge difference! The dust went from being an every day issue to me only having to dust about once a week now! Very happy with the service, the professionalism and the outcome! I highly recommend this company! And getting your air ducts cleaned!

Sheryl Novack
May 16, 2023

Review from Google

Review from Google

Gator clean came out to clean our dryer duct/vent and did a great job. If we need further services we would use them again. This is a family owned and operated business. Thanks ladies! ????

Raies Mir
May 15, 2023

Review from Google

Review from Google

Great team and quality work

Ian Ganci
April 25, 2023

Review from Google

Review from Google

The latest from our blog.

Easy tips to keep your carpet clean this Summer.

Easy tips to keep your carpet clean this Summer.

Warmer days are finally here. The sun is shining brighter and longer, the children are home from school, and the laid-back, relaxing feeling of summer fills the air. This time of year brings warm memories of time spent outdoors, hot dogs on the grill, and lounging by the pool. It also brings an increase in allergens, humidity, and dirt to your carpets.

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Estimated reading time: 1 minute, 52 seconds

Cost Factors in Cleaning the Air Ducts of a Florida Home.

Cost Factors in Cleaning the Air Ducts of a Florida Home.

The cost of maintaining a home can add up pretty fast. Unlike renting, homeowners are solely responsible for repairs and upkeep of the various parts of their house. Some maintenance issues are more pressing than others, leaving many problems to simmer on the back burner. This has the potential to create a more giant headache out of issues you thought weren't that big of a deal.

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Estimated reading time: 1 minute, 23 seconds

How NOT to clean a tile floor.

How NOT to clean a tile floor.

Keeping a tile floor looking clean and new is not always easy, especially when you live in a busy household. Sometimes you may just want to take the quick and easy route, but that's may not always be the best for your tile floors. 

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Estimated reading time: 2 minutes, 34 seconds

Gator Clean

Gator Clean is a residential and commercial carpet and tile cleaning company, serving Lake, Sumter, Marion and surrounding counties.

(352) 508-4556

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Normal Business Hours:
Monday-Friday 8am to 7pm
Weekends by appointment